Frequently Asked Questions

Q. Can you deliver my products in plain packaging, with no marks on the parts inside?

A: Yes, most of our clients are manufacturers and wholesale distributors who have their own brand name and part numbers. Your products will be sent out to you completely unmarked and in plain packaging so that you can personalise and re-package them as you wish.

Q: How do I deal with importing the products? Do I need to worry about Customs?

A: We handle everything ourselves and take care of the entire transaction for you. It is important to get this right as making even small mistakes can cause delays and incur costly storage fees. We import the goods, quality check them once they arrive at our base in Leicester and then deliver them to your door.

Q: I have found a Gold Member manufacturer on alibaba.com. Why should I choose your company instead of them?

  A: Doing research before choosing a company to work with is essential. Alibaba and other B2B sites are paid listing sites, which means that they advertise the good, bad, cheap, expensive and everything in between. Working with an overseas supplier is so much more than finding out whether a factory has passed basic background checks or has a particular member status on these sites. The Woodstock Group have a proven track record and a wealth of experience in dealing with every aspect of a transaction. Take a look at our Galleries to see examples of our high-quality products. We work tirelessly to ensure that we have solutions to tackle any problems that arise with our suppliers so that you are guaranteed a risk-free product delivered directly to your door.

Q: How long will it take to receive my product?

A: It varies from product to product. For simple, turned components the manufacturing timescale would be aproximately 7-10 days. If we have to make dies and tools, for example casting or forging dies, then it could take aproximately 4-6 weeks. It usually takes up to 18 days to transit the products from India to the UK. For an accurate timescale, please contact us with your requirements. If you need to receive your product quickly, we will be more than happy to produce a quote for either Air Cargo or a courier.

Q. How do I stop my product from being copied ?

A: It varies from product to product. For simple, turned components the manufacturing timescale would be aproximately 7-10 days. If we have to make dies and tools, for example casting or forging dies, then it could take aproximately 4-6 weeks. It usually takes up to 18 days to transit the products from India to the UK. For an accurate timescale, please contact us with your requirements. If you need to receive your product quickly, we will be more than happy to produce a quote for either Air Cargo or a courier.

Q. You are in England and I am in Belfast.. Can we still work together ?

A: We have worked succesfully with clients from all over the UK and Europe. We are more than happy to chat to our clients on the phone or we can arrange to travel and meet you in person to discuss your requirements. Our policy is to meet with our clients every two months to ensure absolute satisfaction in our process. We are able to use Skype, iMessage and WhatsApp to make communications easier if required.

Q: What happens if I do not know the material grade of my sample?

A: No problem! We will test your sample for the physical and chemical parameters necessary for your product application. We will supply the parts to your door with the same parameters as your sample, including the exact surface finish also.

Q: What are the key differences to doing business with Woodstock and going direct?

A: There will be no surprises when you receive your products direct to your door. We supply a pre-production and pre-shipment samples to our clients so that you can see exactly what you are getting. Our engineers inspect the goods before they leave the factory to ensure their quality. We oversee all third party tests such as physical and chemical tests of the raw materials as well as the finished product to ensure peace of mind for our customers.

Q: Are there any hidden costs?

A: You will receive an accurate quote for your product. There will never be any hidden costs.

Q. Can Woodstock provide a list of references ?

A. Yes, we have a complete list of clients, past and present who has benefited from our service. Some of them are doing business with us since we  started our company in 1996.

Q. What are Woodstock’s ethical values ?

A: As a succesful company, we pride ourselves in our business ethics and believe that this sets us apart from our competitors. Our business carries a lot of responsibility and we strive to ensure that we fulfill our promises, each and every time we do business with our clients.

Q: Are there any extra costs for the services Woodstock provides?

A: Our personalised quote includes the cost of the part, samples and transit. There are no extra costs involved.

What Our Client Say ?